Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.
Stair Lifts
Curved Stair Lifts: Curved stair lifts are custom made products. The track is custom made to the curves of your stairs. As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.
There are no returns on curved stair lifts, no exceptions.
- Cancellation Prior to Shipment:
- AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.
- Refused Shipment Policy: There are no returns on curved stair lifts, no exceptions.
Straight Stair Lifts: Straight stair lifts are semi-custom made products. The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.
AmeriGlide straight stair lifts may be returned within 5 business days of receipt for full refund less the following:
- Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return Shipping: Return shipping is the obligation of the customer.
- Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
- Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Wheelchair Lifts and Scooter Lifts for Vehicles
If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned. Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box. Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.
Refunds: Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.
Cancellation: If the lift has not shipped, you can cancel for a fee of $50.00.
Vertical Platform Lifts
Vertical platform lifts are custom made for each order and are non returnable. No exceptions.
Cancellation: If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).
Dumbwaiters
Dumbwaiters are custom made for each order and are non returnable. No exceptions.
Cancellation: If your dumbwaiter has not been shipped, you can cancel for a fee of 10% (ten percent).
Bath Lifts, Walk In Bathtubs
Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.
Cancellation: If your walk in tub has not been shipped, you can cancel for a fee of 10% (ten percent).
Lift Chairs
When your new lift chair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new lift chair the manufacturer will repair it at no cost to you, or replace it with a new lift chair at the manufacturers option. A 15% restocking fee and $100.00 minimum for the outbound freight charges will be deducted from all returns. Custom built chairs, such as lift chairs with optional fabrics or massage units, are not returnable. This also includes Pride Leather Lift Chairs.
Cancellation: A 15% restocking fee and $100.00 minimum for the outbound freight charges will be deducted from all canceled orders which have already left the warehouse. If your chair has not yet shipped, a $50.00 cancellation fee will be charged. Please note that custom built lift chairs cannot be cancelled once production has begun on the chair.
Electric Scooters
Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.
Replacement Parts and Warehouse Items
No returns are accepted on these items. No exceptions.
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